Frequently Asked Questions

All residential and commercial locations in the City of Mt Juliet with an active alarm system are required by Ordinance to have an alarm permit (Municipal Code, Article IV Alarm Systems Sec. 12-48, Registration Fee).

Please complete the online registration form 

You may also contact the Mt Juliet Alarm Program:

Monday - Friday 9am - 5pm CST

Email:  mtjuliettn@citysupport.org

Phone:  (888) 865-9770

Residential Permit Registration/Annual Renewal Fee:  $10

Commercial Permit Registration/Annual Renewal Fee:  $25

The alarm ordinance is posted online on this website - Mt Juliet Article IV - Alarm Systems

An Alarm user shall be subject to fines, depending on the number of false alarms within a calendar year, based upon the following schedule:

1st false alarm - $0

2nd false alarm - $0

3rd false alarm - $0

4th+ false alarm(s) - $25/each

Over 98 percent of the alarm signals generated in the United States end up being false. Responding to false alarms takes emergency responders away from actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of Mt Juliet enacted an Alarm Systems Ordinance (Municipal Code, Article IV). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain a permit and pay fines to the City for excessive false alarm activity.

False Alarm means the activation of an alarm system that results in contact to the Mt. Juliet Police Department and is not caused by: Criminal activity or unauthorized entry; Severe weather conditions; Fire causing structural damage to the protected premises, which is demonstrated in writing from the fire department within 15 days of the occurrence; Telephone line malfunction, which is demonstrated in writing from the service provider within 15 days of the occurrence.

*Submit a written request/statement as to why you believe the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include your name, Permit #, alarm location address, incident date(s) in question, and reason for appeal.

*Be sure to include/attach any supporting documentation (alarm company call log, alarm repair receipts, etc.)

*Appeals must be submitted within Fifteen (15) calendar days of the original notice date. 

No, you will never be assessed a fee for a legitimate alarm/panic signal.

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user:  HERE

Mt Juliet Alarm Program

PO Box XXXX

Mt Juliet, TN 37122

Alarm Permits are not transferable from one property location to another.